Per ( https://help.duo.com/s/article/3670?language=en_US ) duo support users are billed unless they are in the Trash or a Pending Delation Status. The above metric will return a list of users excluding those with the pending deletion status.If you are looking to display the count versus the list you can use this metric:Users[?!contains(status, pending deletion )] | length(@) Users[?!contains(status, pending deletion )].join( : , [username,status]) | sort(@)